LONDON — Uber’s chief executive, Dara Khosrowshahi, apologized in an open letter on Monday for the company’s “mistakes,” after the transport authority for the British capital said last week that it would not renew the ride-hailing service’s license to operate.
“While Uber has revolutionized the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way,” Mr. Khosrowshahi wrote. “On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.”
Uber intends to appeal the decision on Friday by Transport for London, a move that would prevent the company from doing business in its biggest European market. The company says it has 40,000 drivers in London and 3.5 million customers who use the service at least once every three months.
The decision was divisive, winning praise from unions and the drivers of London’s iconic black cabs, who view Uber as a threat to their business. But the company says a petition criticizing the decision, which was started and heavily promoted by the ride-hailing service, had received the support of more than 700,000 people.
Uber can continue to operate in the city throughout the appeals process.