In Atlanta, Delta Designs a New Security Line


Photo

The security checkpoint at Hartsfield-Jackson Atlanta International Airport.

Credit
Erik S. Lesser/European Pressphoto Agency

Delta Air Lines is making a push to help speed up increasingly long airport security lines.

“At the end of the day, it’s a hassle for us if our customers’ travel plans get disrupted because they’re stuck at security. We end up spending time and money to rebook them and want more control over the security process,” said the Delta spokesman Morgan Durrant.

One of the airline’s initiatives for faster security, called innovation lanes, made its debut last week at Hartsfield–Jackson Atlanta International Airport (the airline is based in Atlanta).

Mr. Durrant said that the carrier invested $1 million in the lanes and worked with the Transportation Security Administration to test them and make them operational; they were developed by Delta’s team of industrial engineers.

In the United States, passengers going through airport security usually unload their belongings into bins one at a time, but with the innovation lanes, five fliers can unload their belongings in five different bins at the same time.